Awareness: Consumer forum



Recently I won case against reputed furniture store M/S Ahaa ( @ Bangalore. I purchased cot & 2 side-tables for 42K, August last year. To my dismay, wood started peeling a month after, I could see powder droppings, wood cracks etc. They did replacement after lot of effort December last year. Again with the new set, same issues resurfaced around Jan ’09.


When I approached them, they just washed off their hands and told nothing is possible from their side. I approached consumer forum (after lot of written communication) and filed case. It took around 3-4 months to get resolution in my favour.


Finally Ahaa people taken back furniture and refunded the entire amount.  Two of my IIMB alumni friends Arvind Sinha & Sharada consistently supported me. Special thanks to them for motivating me to pursue the case and overcoming fear of uncertainty. I will suggest approaching consumer forum for any similar issue. Though, it is tedious process but worth getting piece of mind.


– Written communication with opposite party (Ahaa in my case) with sufficient proof

  • Mode: Registered post, Fax, Lawyer notice

– Approach consumer forum with written application mentioning following details:

  • Opposite party details (address & contact details)
  • Your contact details (address & contact details)
  • Financial claims (clear numbers, if possible break-up). For example actual amount paid, refund required, mental harassment etc.
  • Case details with sequence of action corroborating your claims

– File @ the case at consumer forum (Karnataka forum – Application to be submitted in original with 3 Photostat copies

– Hearing details & sequence of action

  • 1st date: Your case & claim justification
  • Case details send to opposite party by consumer forum
  • Opposite party filing there version (response), You will receive copy of the same
  • You file your version (response), addressing points raised by opposite party. File your affidavit (Affidavit filing is very important)
  • Opposite party defending there version
  • You defending your version
  • Arguments
  • One more argument session (I am not very sure, but in my case this happened)
  • Dooms day

Few suggestions

– Affidavit is important

Lawyer is optional. If you are sure about the process, no need to hire lawyer. During first hearing, I realized most of the cases are defended by Lawyer.  I decided to hire lawyer as well. In my opinion, if somebody would have briefed on the entire process, I myself would have defended the case.


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