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- 25. March 2010: Future of publishing
- 18. March 2010: Colorful Holi - festival
- 25. February 2010: Consumer forum awareness - II
- 24. February 2010: Amazing skating dance on bollywood songs
- 21. December 2009: Awareness: Consumer forum
- 6. December 2009: Career options in India
- 6. December 2009: Columbus discovery of America
- 6. December 2009: Innovation: Digital world getting connected to physical world
- 4. October 2009: Interesting sessions @ leadership summit
- 28. September 2009: Eagle Rebirth
Awareness: Consumer forum
Friends
Recently I won case against reputed furniture store M/S Ahaa (www.Ahaa.in) @ Bangalore. I purchased cot & 2 side-tables for 42K, August last year. To my dismay, wood started peeling a month after, I could see powder droppings, wood cracks etc. They did replacement after lot of effort December last year. Again with the new set, same issues resurfaced around Jan ‘09.
When I approached them, they just washed off their hands and told nothing is possible from their side. I approached consumer forum (after lot of written communication) and filed case. It took around 3-4 months to get resolution in my favour.
Finally Ahaa people taken back furniture and refunded the entire amount. Two of my IIMB alumni friends Arvind Sinha & Sharada consistently supported me. Special thanks to them for motivating me to pursue the case and overcoming fear of uncertainty. I will suggest approaching consumer forum for any similar issue. Though, it is tedious process but worth getting piece of mind.
Process:
- Written communication with opposite party (Ahaa in my case) with sufficient proof
- Mode: Registered post, Fax, Lawyer notice
- Approach consumer forum with written application mentioning following details:
- Opposite party details (address & contact details)
- Your contact details (address & contact details)
- Financial claims (clear numbers, if possible break-up). For example actual amount paid, refund required, mental harassment etc.
- Case details with sequence of action corroborating your claims
- File @ the case at consumer forum (Karnataka forum - http://kscdrc.kar.nic.in/). Application to be submitted in original with 3 Photostat copies
- Hearing details & sequence of action
- 1st date: Your case & claim
- Case details send to opposite party
- Opposite party filing there version (response), You will receive copy of the same
- You file your version (response), addressing points raised by opposite party. File your affidavit (Affidavit filing is very important)
- Opposite party defending there version
- You defending your version
- Arguments
- One more argument session (I am not very sure, but in my case this happened)
- Dooms day
Few suggestions
- Affidavit is important
Lawyer is optional. If you are sure about the process, no need to hire lawyer. During first hearing, I realized most of the cases are defended by Lawyer. I decided to hire lawyer as well. In my opinion, if somebody would have briefed on the entire process, I myself would have defended the case.